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Returns:
Our return policy is only for items that are damaged or unusable and a replacement will be sent when the damaged item has been returned to us. For digital downloads, no refunds are issued once the product link has been accessed.
We gladly accept returns with the following conditions:
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Items must be unopened, unused and in saleable condition
Items must be unopened, unused and in saleable condition •Items must be sent back within 10 days of your original receipt of the item.
Items must be sent back within 10 days of your original receipt of the item. •You must first contact us for a return authorization.
You must first contact us for a return authorization. •For digital downloads, no refunds are issued once the product link has been accessed.
For digital downloads, no refunds are issued once the product link has been accessed. Shipping charges are non-refundable.
Send an email to kay@studygroup101.com with your name, email address associated with the purchase, item description and reason for return, and we will email you with shipping instructions. Once you receive confirmation, be sure to package the item(s) carefully.
Wrong Product:
Please purchase the study guide associated with the exam you will be taking. If you are studying for Essentials 3 – Chronicity – then you should purchase Essentials 3, not Nursing Concepts 3 – they are NOT the same. If you want the study guide via download, you must purchase through our website. You will have the opportunity to review your shopping cart to ensure that you are completely aware of the items you are purchasing. We do our best to question duplicate purchases and we may send you an email to inquire– if you do not respond within 48 hours we will assume that you did indeed want 2 copies of an item. Returns are only accepted as stated above. Please read the description carefully and if you are not sure which study material you need, just email us we will be glad to assist you. For digital downloads, no refunds are issued once the product link has been accessed.
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